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How to File a Complaint

AlertAnyone who suspects a violation of the USDA organic regulations can file a complaint. When you report an alleged violation, provide as much information as possible to help ensure a thorough investigation. NOP will review your complaint and determine how best to proceed. This may include coordinating a thorough investigation with the operation’s certifying agent. If you provide your contact information, the NOP will contact you when the case is closed.

COMPLAINT TEMPLATE

It is essential to maintain a routine watch of USDA National Organic Program (NOP) announcements regarding fraudulent certificates, investigations, suspensions, and revocations as well as monitoring other official and industry publications, which may give early warning of information or changes that may trigger new threats of organic fraud, or change the priority of existing threats this document provides guidance on what to do when a business engaged in organic trade suspects or detects fraud It includes a template that will help businesses collect and organize the necessary information to be shared in order to submit an actionable complaint

COMPLAINT TEMPLATE - DOWNLOAD

 

We encourage those who are aware of any standards violations to file a complaint with NOP, as it is important to safeguard the integrity of organic products in the marketplace. Only by following strict national organic standards can those within the organic industry respect the value and benefits that organic farming and production offer to consumers and the health of our planet.
 

Complaints may be filed by email, phone or mail:

Email:

 

Phone:

(202) 720-3252

Mailing Address:

NOP Compliance and Enforcement Branch
Agricultural Marketing Service
United States Department of Agriculture
1400 Independence Avenue, S.W.
Mail Stop 0268, Room 2648-S
Washington, D.C. 20250-0268